{"id":79,"date":"2016-02-29T20:15:33","date_gmt":"2016-03-01T02:15:33","guid":{"rendered":"http:\/\/www.metrostlouis.org\/?page_id=79"},"modified":"2025-12-22T13:10:43","modified_gmt":"2025-12-22T19:10:43","slug":"metro-call-a-ride","status":"publish","type":"page","link":"https:\/\/www.metrostlouis.org\/metro-call-a-ride\/","title":{"rendered":"Metro Call-A-Ride"},"content":{"rendered":"\n<div class=\"wp-block-group mt-flex-md mb-flex-lg is-layout-constrained wp-container-core-group-is-layout-380b2475 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"h-metro-call-a-ride\">Metro Call&#8209;A&#8209;Ride<\/h2>\n\n\n\n<p>Metro Call&#8209;A&#8209;Ride is Metro Transit&#8217;s paratransit service, with advanced reservations available for individuals with disabilities who qualify for Americans with Disabilities Act (ADA) paratransit services. The service operates a fleet of more than 120 accessible, wheelchair-lift equipped vans.<\/p>\n\n\n\n<p>Please note that while the Metro Call&#8209;A&#8209;Ride service is a great benefit to passengers who cannot use MetroBus and MetroLink, it is not a direct service. You will be sharing the service with other passengers. We encourage all passengers to explore all of the available Metro Transit options that may provide a quicker or more direct journey. To get more information on the service options available to you, please visit our <a href=\"https:\/\/www.metrostlouis.org\/accessibility\/\">ADA Services<\/a> page&nbsp;for more information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-metrogo\"><span style=\"color: #003366;\"><strong><figure><a href=\"https:\/\/www.metrostlouis.org\/metrogo\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-354967\" src=\"https:\/\/www.metrostlouis.org\/wp-content\/uploads\/2025\/03\/mgo-phone-231x300.png\" alt=\"Hand holding a phone that says MetroGo on display\" width=\"188\" height=\"245\" srcset=\"https:\/\/www.metrostlouis.org\/wp-content\/uploads\/2025\/03\/mgo-phone-231x300.png 231w, https:\/\/www.metrostlouis.org\/wp-content\/uploads\/2025\/03\/mgo-phone-787x1024.png 787w, https:\/\/www.metrostlouis.org\/wp-content\/uploads\/2025\/03\/mgo-phone-768x999.png 768w, https:\/\/www.metrostlouis.org\/wp-content\/uploads\/2025\/03\/mgo-phone.png 1087w\" sizes=\"auto, (max-width: 188px) 100vw, 188px\" \/><\/a><\/figure><\/strong><\/span>MetroGo!<\/h2>\n\n\n\n<p><span style=\"color: #000000;\"><strong><a href=\"https:\/\/www.metrostlouis.org\/metrogo\/\">MetroGo!<\/a> <\/strong>is a powerful new resource that lets you conveniently manage your Metro Call&#8209;A&#8209;Ride trips direct from your phone or computer:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"color: #000000;\"><strong>Schedule trips<\/strong><\/span><\/li>\n\n\n\n<li><span style=\"color: #000000;\"><strong>Cancel trips<\/strong><\/span><\/li>\n\n\n\n<li><span style=\"color: #000000;\"><strong>See when your van will arrive<\/strong><\/span><\/li>\n\n\n\n<li><span style=\"color: #000000;\"><strong>Set up automatic payments<\/strong><\/span><\/li>\n\n\n\n<li><span style=\"color: #000000;\"><strong>And more!<\/strong><\/span><\/li>\n<\/ul>\n\n\n\n<p><strong><a href=\"https:\/\/www.metrostlouis.org\/metrogo\/\">Click here to learn more about MetroGo!<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-contact-call-a-ride\">Contact Call&#8209;A&#8209;Ride<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-phone-314-982-1505\"><span style=\"color: #800000;\">Phone: 314-982-1505\u00a0<\/span><\/h3>\n\n\n\n<p><span style=\"color: #000000;\">In addition to MetroGo!, you can use the Metro Call&#8209;A&#8209;Ride phone line to: <strong>Book or Change Reservations | Check Status of a Scheduled Trip | Cancel a Scheduled Trip | Check Van Location | Check ADA Eligibility | General Questions | Commendations or Complaints | Alert Letters<\/strong><\/span><\/p>\n\n\n\n<p><span style=\"color: #000000;\">If you are hearing impaired, please call Relay Missouri at 711<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-text-314-742-3051\"><span style=\"color: #800000;\">Text: 314-742-3051<\/span><\/h3>\n\n\n\n<p><span style=\"color: #000000;\">Use the Metro Call&#8209;A&#8209;Ride text line to:<\/span> <span style=\"color: #000080;\"><strong>C<span style=\"color: #000000;\">heck Status of a Scheduled Trip<\/span><\/strong><span style=\"color: #000000;\"> | <b>Check Van Location | Cancel a Scheduled Trip<\/b><\/span><\/span><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-make-a-reservation\">Make a Reservation<\/h2>\n\n\n\n<p><span style=\"color: #800000;\"><strong>Call<\/strong><\/span> <span style=\"color: #800000;\"><strong>314-982-1505 <\/strong><\/span><span style=\"color: #000000;\">(or Relay Missouri at 711 if hearing impaired) to book your trip on Metro Call&#8209;A&#8209;Ride. Reservation lines are answered every day, including holidays, <strong>from 7:30 a.m. to 5:00 p.m. <\/strong><\/span><\/p>\n\n\n\n<p><strong><span style=\"color: #000000;\">You must have the following information ready:<\/span><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"color: #000000;\">Passenger&#8217;s full name, home address and phone number<\/span><\/li>\n\n\n\n<li><span style=\"color: #000000;\">Exact address of pickup locations and destinations for all of the trips being scheduled<\/span><\/li>\n\n\n\n<li><span style=\"color: #000000;\">All information regarding extra riders (example: personal care attendant, children, etc.) and service animals<\/span><\/li>\n\n\n\n<li><span style=\"color: #000000;\">If you are using Medicaid for your medical trip, please have your Medicaid number ready and the phone number of the physician&#8217;s office &#8211; <strong>all Medicaid trips must be verified<\/strong><\/span><\/li>\n\n\n\n<li><span style=\"color: #000000;\">If you need any special assistance, please request it at the time of booking<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"color: #000000;\">The ADA permits flexibility in scheduling to allow Metro Call&#8209;A&#8209;Ride to accommodate as many customers as possible. Your trip may be scheduled up to one hour before or after the pick-up time you requested, and you will be given a 30-minute pick-up window (for example, 1:05 p.m. &#8211; 1:35 p.m.) Please remember to be ready to depart at the beginning of that pick-up window.&nbsp;<\/span><\/p>\n\n\n\n<div class=\"banner-cta mt-flex-sm mb-flex-sm\">\n<div class=\"display-block\">\n<p class=\"h5\" style=\"color: #800000; text-align: center;\">Important Reminder About&nbsp;Trip&nbsp;Scheduling<\/p><p>Call\u2011A\u2011Ride is a shared\u2011ride public transportation service. Once a trip is scheduled, available times are based on system capacity. <strong>Calling multiple times to modify the same trip will not change the options and can delay assistance for other riders.<\/strong> Please help keep phone lines open by minimizing repeated calls for the same reservation.<\/p>\n<\/div>\n<\/div>\n\n\n\n<p><span style=\"color: #000000;\">Please note that non-ADA-mandated trips can only be reserved up to one day before the trip. All trips can be booked on the day of travel, if space is available.&nbsp;ADA-mandated trips that are frequent and ongoing may be eligible for a pre-booking status.<\/span><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-check-on-or-cancel-a-scheduled-trip\">Check On or Cancel a Scheduled Trip<\/h2>\n\n\n\n<p><strong><span style=\"color: #800000;\">Call<\/span> <span style=\"color: #800000;\">314-982-1505<\/span> <\/strong>or <span style=\"color: #800000;\"><strong>text 314-742-3051 <\/strong><\/span><span style=\"color: #000000;\">to check on the status or to cancel a scheduled Metro Call&#8209;A&#8209;Ride trip. You will need to have the name of the passenger on the reservation, their home address, and the date of the trip.<\/span><\/p>\n\n\n\n<p><span style=\"color: #000000;\">If possible, please cancel early so we can adjust our schedules and make room for other customers. You must call at least two hours before your scheduled ride or you will receive a no-show infraction. Repeated late cancellations or no-shows may result in a suspension of your riding privileges. For additional information, please contact our Customer Service Coordinator at 314-982-1505.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-metro-call-a-ride-no-show-policy\">Metro Call&#8209;A&#8209;Ride No-Show Policy<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.metrostlouis.org\/call-a-ride-no-show-policy\/\">No-Show Policy Brochure (Accessible HTML)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.metrostlouis.org\/wp-content\/uploads\/2025\/04\/MC230420-Metro-CAR-No-Show-Policy-Brochure.pdf\" target=\"_blank\" rel=\"noopener\">No-Show Policy Brochure (PDF)<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-get-more-information\">Get More Information<\/h2>\n\n\n\n<p>Questions? Call us at <span style=\"color: #800000;\"><strong>314-982-1505<\/strong><\/span>\u00a0or visit our <a href=\"https:\/\/www.metrostlouis.org\/accessibility\/\">ADA Services<\/a> page and look for the Guide to Accessibility and Independence.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Metro Call&#8209;A&#8209;Ride Metro Call&#8209;A&#8209;Ride is Metro Transit&#8217;s paratransit service, with advanced reservations available for individuals with disabilities who qualify for Americans with Disabilities Act (ADA) paratransit services. The service operates a fleet of more than 120 accessible, wheelchair-lift equipped vans. Please note that while the Metro Call&#8209;A&#8209;Ride service is a great benefit to passengers who [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":0,"parent":0,"menu_order":212,"comment_status":"closed","ping_status":"closed","template":"tmp_page-block-basic.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-79","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"featured_media_urls":[],"_links":{"self":[{"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/pages\/79","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/comments?post=79"}],"version-history":[{"count":0,"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/pages\/79\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/media?parent=79"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}