{"id":65,"date":"2016-02-29T20:13:15","date_gmt":"2016-02-29T20:13:15","guid":{"rendered":"http:\/\/www.metrostlouis.org\/?page_id=65"},"modified":"2025-12-22T12:46:27","modified_gmt":"2025-12-22T18:46:27","slug":"accessibility","status":"publish","type":"page","link":"https:\/\/www.metrostlouis.org\/accessibility\/","title":{"rendered":"Accessibility"},"content":{"rendered":"\n<div class=\"wp-block-group mt-flex-md mb-flex-lg is-layout-constrained wp-container-core-group-is-layout-380b2475 wp-block-group-is-layout-constrained\">\n<p>At Metro Transit, we&#8217;re focused on providing high quality, accessible travel options for all of our customers. All&nbsp;Metro services &#8211; <strong>MetroBus, MetroLink and Metro Call&#8209;A&#8209;Ride<\/strong> &#8211; are accessible, and our goal is to help you understand the best way to use these services to travel throughout the region.<\/p>\n\n\n\n<p><strong>NOTE: The Transit Access Center is open by appointment only. <\/strong>Please call <a href=\"tel:+13149821510\">314-982-1510<\/a> or email <a href=\"mailto:adaservices@metrostlouis.org\">adaservices@metrostlouis.org<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-ada-services-nbsp-dedicated-to-bringing-everyone-on-nbsp-board\">ADA Services &#8211;&nbsp;Dedicated to Bringing Everyone On&nbsp;Board<\/h2>\n\n\n\n<p>Metro Transit is fully committed to both the letter and the spirit of the Americans with Disabilities Act (ADA) of 1990. Providing transportation to everyone, wherever and whenever it is possible and practical, is a core goal of our greater mission to provide a world-class, equal-access public transportation system to our metropolitan area.<\/p>\n\n\n\n<p class=\"has-text-align-left block--contact-information\"><strong>Transit Accessibility: Community&nbsp;Engagement<\/strong><br>To stay up-to-date on Metro&#8217;s ongoing accessibility improvements, as well as provide your comments and feedback about changes under consideration, please visit <a href=\"https:\/\/www.metrostlouis.org\/adameetings\/\">MetroStLouis.org\/ADAmeetings<\/a> or learn more about the <a href=\"https:\/\/www.metrostlouis.org\/accessibility\/advisory-committee\/\">Accessibility Advisory Committee<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-reduced-fare-eligibility\">Reduced Fare Eligibility<\/h2>\n\n\n\n<p class=\"p1\"><span class=\"s1\">To take advantage of disability-based reduced fare programs on MetroBus, MetroLink, or Call&#8209;A&#8209;Ride, you must first be certified by our ADA Services Department.<\/span><\/p>\n\n\n\n<p class=\"p1\"><span class=\"s1\">To learn more about these programs and how to apply, please call us at&nbsp;<\/span><strong><a href=\"tel:+13149821510\">314-982-1510<\/a> <\/strong>or at <a href=\"mailto:adaservices@metrostlouis.org\">adaservices@metrostlouis.org<\/a>.&nbsp;<span class=\"s1\">You may also download the specific applications you need by clicking on the appropriate links below.&nbsp; To request the form in an alternative format, please contact Amy Parker, ADA&nbsp;Coordinator, at <a href=\"tel:+13149821525\">314-982-1525<\/a> or <a href=\"mailto:adacoordinator@metrostlouis.org\"><span class=\"s3\">adacoordinator@metrostlouis.org<\/span><\/a>.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-on-the-way-with-nbsp-ada\">On The Way With&nbsp;ADA<\/h2>\n\n\n\n<p>Qualified ADA paratransit customers can receive a special <a href=\"https:\/\/www.metrostlouis.org\/ontheway\/\">On&nbsp;The&nbsp;Way With&nbsp;ADA<\/a> Gateway&nbsp;Card, which provides <strong style=\"color: #800000;\">free&nbsp;rides on MetroBus and&nbsp;MetroLink<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list accessibility-links\">\n<li><a href=\"https:\/\/www.metrostlouis.org\/wp-content\/uploads\/2023\/07\/Metro-Disability-Reduced-Fare-Application-Revised-08-31-22.pdf\" target=\"_blank\" rel=\"noopener\">MetroBus MetroLink Reduced&nbsp;Fare&nbsp;Application<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.metrostlouis.org\/wp-content\/uploads\/2023\/06\/AD230419-ADA-Paratransit-App-FILLABLE.pdf\" target=\"_blank\" rel=\"noopener\">ADA Paratransit Application &amp;&nbsp;Renewal&nbsp;Application<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.metrostlouis.org\/wp-content\/uploads\/2021\/04\/Replacement-updated2021.docx\" target=\"_blank\" rel=\"noopener\">ID Replacement Form<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"p1\">Completed forms can be uploaded using our <a href=\"https:\/\/www.metrostlouis.org\/ADAFileUpload\/\" target=\"_blank\" rel=\"noopener\">Form Upload Page<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-elevator-information\">Elevator Information<\/h2>\n\n\n\n<p>All Metro Transit Centers and MetroLink Stations are accessible, and elevators are available at locations with areas that are elevated or underground. When an elevator is out of service, you may need to take a different path to continue your trip. Visit our <a href=\"https:\/\/www.metrostlouis.org\/elevators\/\">Elevator Information<\/a> page for details on what to do if your station&#8217;s elevator is out of&nbsp;service.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-metrobus-and-metrolink-accessibility\">MetroBus and MetroLink Accessibility<\/h2>\n\n\n\n<p>All MetroLink trains and MetroBus vehicles are accessible. They have priority seating and are equipped to accommodate mobility devices. For many passengers, MetroLink and MetroBus are the quickest and most direct way to complete your trip. For detailed information about accessibility on the Metro Transit system, check out our Accessibility and Independence Guide.<\/p>\n\n\n\n<ul class=\"wp-block-list fa-ul\">\n<li><i class=\"fa fa-wheelchair-alt fa-lg\"><\/i> <a href=\"https:\/\/www.metrostlouis.org\/accessibility-guide\/\">Metro\u2019s Accessibility And Independence Guide<\/a><\/li>\n\n\n\n<li><i class=\"fa fa-wheelchair-alt fa-lg\"><\/i> <a href=\"https:\/\/www.metrostlouis.org\/accessibility-guide-pdf\" target=\"_blank\" rel=\"noopener\">Accessibility And Independence Guide \u2013 Printable&nbsp;PDF<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>The following features are available for all passengers on the&nbsp;Metro&nbsp;system:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All MetroBus vehicles are equipped with lifts or&nbsp;ramps<\/li>\n\n\n\n<li>Priority seating is available for passengers who have difficulty standing while the bus or train is in&nbsp;motion<\/li>\n\n\n\n<li>Drivers or a recording announce major stops, intersections and transfer points to help passengers recognize their stop or transfer point<\/li>\n\n\n\n<li>Reserved spaces are available for riders who use mobility devices, such as wheelchairs or&nbsp;scooters<\/li>\n\n\n\n<li>All MetroLink trains, platforms and stations are Americans with Disability Act (ADA) accessible<\/li>\n\n\n\n<li>System announcements at MetroLink stations are audible as well as&nbsp;visual<\/li>\n\n\n\n<li>Ticket Vending Machines at all MetroLink stations have tactile buttons and can provide audible information<\/li>\n\n\n\n<li>Schedules are available in large print or Braille upon request &#8211; please call&nbsp;<strong><a href=\"tel:+1-314-982-1400,1790\">314-982-1400<\/a>&nbsp;x1790<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-metro-nbsp-call-a-ride-services\">Metro&nbsp;Call&#8209;A&#8209;Ride Services<\/h2>\n\n\n\n<p>Curb-to-curb paratransit van service is just a phone call away.<\/p>\n\n\n\n<p>If you are ADA-eligible according to the Americans with Disabilities Act, <a href=\"https:\/\/www.metrostlouis.org\/metro-call-a-ride\/\">Metro Call&#8209;A&#8209;Ride service<\/a> will provide you with curb-to-curb paratransit van service in St. Louis City and St. Louis County. To determine if you\u2019re ADA-eligible, please contact Metro\u2019s ADA Service department at <strong><a href=\"tel:+1314-982-1510\" target=\"_blank\" rel=\"noopener\">314-982-1510<\/a><\/strong> or by email at <a href=\"mailto:adaservices@metrostlouis.org\">adaservices@metrostlouis.org<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-travel-training\">Travel Training<\/h2>\n\n\n\n<p>Metro offers travel training to individuals with disabilities who want to use MetroBus and MetroLink, but would like help getting familiar with the system so they can be more comfortable before their start using the bus or the train. Travel training can help you gain more independence, with better access to employment opportunities and community activities.<\/p>\n\n\n\n<p>Our trainers will guide you through your options for travel and teach you necessary skills, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Purchasing\/paying fare<\/li>\n\n\n\n<li>Proper street crossing skills<\/li>\n\n\n\n<li>Landmark identification<\/li>\n\n\n\n<li>Recognizing bus numbers<\/li>\n\n\n\n<li>Emergency procedures<\/li>\n\n\n\n<li>Proper boarding and departure procedures<\/li>\n\n\n\n<li>Determining appropriate routes<\/li>\n\n\n\n<li>Community safety skills<\/li>\n<\/ul>\n\n\n\n<p>To learn more about our Travel Training Program, call us at&nbsp;<strong><a href=\"tel:+1-314-982-1510\" target=\"_blank\" rel=\"noopener\">314-982-1510<\/a><\/strong>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>At Metro Transit, we&#8217;re focused on providing high quality, accessible travel options for all of our customers. All&nbsp;Metro services &#8211; MetroBus, MetroLink and Metro Call&#8209;A&#8209;Ride &#8211; are accessible, and our goal is to help you understand the best way to use these services to travel throughout the region. NOTE: The Transit Access Center is open [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":0,"parent":0,"menu_order":228,"comment_status":"closed","ping_status":"closed","template":"tmp_page-block-basic.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-65","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"featured_media_urls":[],"_links":{"self":[{"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/pages\/65","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/comments?post=65"}],"version-history":[{"count":0,"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/pages\/65\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/media?parent=65"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}