{"id":356575,"date":"2025-06-05T13:49:27","date_gmt":"2025-06-05T18:49:27","guid":{"rendered":"https:\/\/www.metrostlouis.org\/?p=356575"},"modified":"2025-06-05T13:49:27","modified_gmt":"2025-06-05T18:49:27","slug":"making-a-change-to-improve-the-transit-experience","status":"publish","type":"post","link":"https:\/\/www.metrostlouis.org\/nextstop\/making-a-change-to-improve-the-transit-experience\/","title":{"rendered":"Making a Change to Improve the Transit Experience"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-356576\" src=\"https:\/\/www.metrostlouis.org\/wp-content\/uploads\/2025\/06\/DSC09672-300x200.jpg\" alt=\"Photo of customers and guard by new Secure Platform security gates\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.metrostlouis.org\/wp-content\/uploads\/2025\/06\/DSC09672-300x200.jpg 300w, https:\/\/www.metrostlouis.org\/wp-content\/uploads\/2025\/06\/DSC09672-1024x683.jpg 1024w, https:\/\/www.metrostlouis.org\/wp-content\/uploads\/2025\/06\/DSC09672-768x512.jpg 768w, https:\/\/www.metrostlouis.org\/wp-content\/uploads\/2025\/06\/DSC09672-1536x1024.jpg 1536w, https:\/\/www.metrostlouis.org\/wp-content\/uploads\/2025\/06\/DSC09672.jpg 2048w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>Construction of the <a href=\"https:\/\/www.metrostlouis.org\/metroforward\/spp\/\">Secure Platform Plan (SPP)<\/a> continues to move full speed ahead &#8211; we have 11 completed MetroLink stations with new security gates, fencing and cameras; and installation work is underway to bring this new infrastructure to the remaining stations.<\/p>\n<p>But thanks to your feedback, we are making a change to improve the customer experience with the current gates while construction continues.<\/p>\n<p><span style=\"color: #003366;\"><strong>Effective immediately, when any of the security gates are unattended, the security gate will remain open. <\/strong><\/span>If the guard posted by the gates needs to leave to check on something, the team at the Real-Time Camera Center will monitor the gates and lock one of them open.<\/p>\n<p>This change will help ensure customers are not delayed and can make their MetroLink and MetroBus connections on-time.\u00a0When the guard returns to their post, the gates resume their normal operation &#8211; customers should present their valid fare to the guard when approaching the gates to have them opened.<\/p>\n<p>When the project is fully completed and integrated with <a href=\"https:\/\/www.metrostlouis.org\/nextstop\/a-new-fare-collection-system-is-coming-to-metro-transit\/\">our new fare system<\/a>, customers will be able to open the gates themselves by tapping their fare at new validators that will be connected to the security gates.<\/p>\n<p>And remember &#8211; if you ever need assistance on the system, or see something suspicious, be sure to contact Metro Transit Public Safety &#8211; available 24\/7 by text at 314.300.0188 or phone at 314.289.6873.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Construction of the Secure Platform Plan (SPP) continues to move full speed ahead &#8211; we have 11 completed MetroLink stations with new security gates, fencing and cameras; and installation work is underway to bring this new infrastructure to the remaining stations. But thanks to your feedback, we are making a change to improve the customer [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-356575","post","type-post","status-publish","format-standard","hentry","category-safety"],"acf":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"featured_media_urls":[],"_links":{"self":[{"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/posts\/356575","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/comments?post=356575"}],"version-history":[{"count":0,"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/posts\/356575\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/media?parent=356575"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/categories?post=356575"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/tags?post=356575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}