{"id":251155,"date":"2021-10-20T12:20:16","date_gmt":"2021-10-20T17:20:16","guid":{"rendered":"https:\/\/www.metrostlouis.org\/?p=251155"},"modified":"2025-11-17T11:06:28","modified_gmt":"2025-11-17T17:06:28","slug":"team-member-spotlight-jerome-james","status":"publish","type":"post","link":"https:\/\/www.metrostlouis.org\/nextstop\/team-member-spotlight-jerome-james\/","title":{"rendered":"Team Member Spotlight: Jerome & James"},"content":{"rendered":"
\"Metro

Metro Call‑A‑Ride Outstanding Operators of the Year \u2013 Jerome (left) and James (right)<\/p><\/div>\n

Our team member spotlight this week is special\u00a0\u2013 we\u2019re not just highlighting one team member but two Operators from\u00a0Metro Call‑A‑Ride<\/a>\u00a0that go above and beyond every day.<\/p>\n

James <\/strong>and\u00a0Jerome <\/strong>(an honoree last year as well)\u00a0are this year\u2019s\u00a0Metro Call‑A‑Ride\u00a0Outstanding Operators of the Year<\/strong>!<\/p>\n

Metro Call‑A‑Ride regularly recognizes the contributions and customer service of their team, and each year, it recognizes the very best of their operators with the Outstanding Operator of the Year award. To qualify, operators must have excellent on-time performance, no complaints or disciplinary actions, five or more compliments from their customers, and no chargeable accidents.<\/p>\n

\u201cLeading this team has been nothing short of a privilege, here at Metro Call‑A‑Ride, everyone is committed to serving our customers with care and respect,\u201d said Jeff Butler, General Manager of Paratransit Operations. \u201cOur Operators of the Year represent the very best of our incredible team. Day in and day out, Jerome and James have set the standard for excellence in the safe, convenient and personal service they provide to our riders and our community. I am extremely proud to be able to recognize both of them for their contributions.\u201d<\/p>\n

\"MetroWhen asked about the secret to his success, Jerome said, \u201cTreat everyone like they are your mom and dad. That\u2019s what I tell all of the new operators that I help train.\u201d<\/p>\n

To learn more about Jerome,\u00a0click here<\/a>\u00a0to see the Q&A from last year. As a back-to-back Outstanding Operator of the Year he says, \u201cThis is both a humbling and rewarding experience for me, each day\u201d.<\/p>\n

Check out James\u2019 Q&A below to get to know a little more about our other Metro Call‑A‑Ride Operator of the Year.<\/p>\n

\n

\"MetroHow long have you been working here?
\n<\/strong>I\u2019ve been here 17 years.<\/p>\n

What do you enjoy about being a Call‑A‑Ride Operator?
\n<\/strong>Helping people, it makes me feel so good when we get these accommodation letters when people call in to say, \u201cThis driver went above and beyond.\u201d It\u2019s so rewarding!<\/p>\n

What was your first job out of high school?
\n<\/strong>Steak \u2018n Shake, I was just turning 16 and I have worked ever since then. I worked the fountain and window so I made shakes and all the sweet things.<\/p>\n

What do you like to do for fun?
\n<\/strong>I like gardening and taking care of the yard, that\u2019s a big job. Spending time with our three dogs, they\u2019re all rescues.<\/p>\n

Do you have anything on your bucket list?
\n<\/strong>Once I retire, I would like to travel. I\u2019d like to see the East and West Coast and Canada.<\/p>\n

\n

Our team members work hard to keep our region moving every single day. From operators to customer service, maintenance to mechanics, and operations to public safety, we bring the best of the best together to bring progress, collaboration and innovation to our communities.\u00a0<\/em><\/p>\n

We\u2019re excited to add more people like Jerome and James to our Metro Transit team. If you enjoy serving the community and helping people comes naturally to you,\u00a0<\/em>click here to apply for one of our open positions<\/em><\/a>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Our team member spotlight this week is special\u00a0\u2013 we\u2019re not just highlighting one team member but two Operators from\u00a0Metro Call‑A‑Ride\u00a0that go above and beyond every day. James and\u00a0Jerome (an honoree last year as well)\u00a0are this year\u2019s\u00a0Metro Call‑A‑Ride\u00a0Outstanding Operators of the Year! Metro Call‑A‑Ride regularly recognizes the contributions and customer service of their team, and each […]<\/p>\n","protected":false},"author":21,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[2001],"tags":[],"class_list":["post-251155","post","type-post","status-publish","format-standard","hentry","category-team-metro"],"acf":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"featured_media_urls":[],"_links":{"self":[{"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/posts\/251155","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/comments?post=251155"}],"version-history":[{"count":0,"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/posts\/251155\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/media?parent=251155"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/categories?post=251155"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.metrostlouis.org\/wp-json\/wp\/v2\/tags?post=251155"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}