{"id":105,"date":"2016-02-29T20:23:01","date_gmt":"2016-02-29T20:23:01","guid":{"rendered":"http:\/\/www.metrostlouis.org\/?page_id=105"},"modified":"2025-04-15T17:46:01","modified_gmt":"2025-04-15T22:46:01","slug":"non-discrimination-notice","status":"publish","type":"page","link":"https:\/\/www.metrostlouis.org\/non-discrimination-notice\/","title":{"rendered":"Non-Discrimination Notice"},"content":{"rendered":"

Civil Rights (ADA, EEO, Title VI)<\/h1>\n

Americans with Disabilities Act (ADA)<\/h2>\n

Notice Under The Americans With Disabilities Act (ADA)<\/span><\/h3>\n

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (\u201cADA\u201d), and the Rehabilitation Act of 1973, Bi-State Development d\/b\/a Metro Transit will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.<\/span><\/p>\n

Employment:\u00a0<\/b>Metro Transit does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.<\/span><\/p>\n

Effective Communication:\u00a0<\/b>Metro Transit will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in Metro Transit\u2019s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.<\/span><\/p>\n

Modifications to Policies and Procedures:\u00a0<\/b>Metro Transit will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.\u00a0For example, if a passenger cannot reach or insert a fare into the farebox, the operator may handle the fare, so long as the operator is not required to reach into pockets or backpacks to retrieve the fare.<\/span><\/p>\n

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of Metro Transit, should, as soon as possible, but, when feasible, no later than 48 hours before the scheduled event, contact:<\/span><\/p>\n

Amy Parker, ADA Coordinator<\/strong>
\n<\/span>211 N Broadway
\n<\/span>Suite 700, Mail Stop 400
\n<\/span>St. Louis, MO 63102-2759
\n<\/span>Email: adacoordinator@metrostlouis.org<\/a>
\n<\/span>Phone: (314) 982-1525<\/span>, call 711 for Relay<\/span><\/p>\n

The ADA does not require Metro Transit to take any action that would fundamentally alter the nature of its program or services, or impose an undue financial or administrative burden.<\/span><\/p>\n

Complaints that a program, service, or activity of Metro Transit is not accessible to persons with disabilities should be directed to Amy Parker, ADA Coordinator.\u00a0<\/span><\/p>\n

Metro Transit will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids\/services or reasonable modifications of policies or practices.<\/span><\/p>\n

Complaint Procedure Under The Americans With Disabilities Act<\/span><\/h3>\n

This Complaint Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (\u201cADA\u201d) and the Rehabilitation Act of 1973.\u00a0<\/span>It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by Bi-State Development d\/b\/a Metro Transit.\u00a0<\/span><\/p>\n

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.\u00a0Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.<\/span><\/p>\n

The complaint should be submitted by the grievant and\/or his\/her designee as soon as possible but no later than 180 calendar days after the alleged violation.\u00a0<\/span>Complaints may be submitted directly to:<\/span><\/p>\n

Amy Parker, ADA Coordinator<\/strong>
\n<\/span>211 N Broadway Suite 700 \u2013 Mail Stop 400
\nSt. Louis, MO 63102-2759
\nEmail: adacoordinator@metrostlouis.org<\/a>
\n<\/span>Phone:\u00a0<\/span>314-982-1525<\/span>, 711 for Relay<\/p>\n

Complaints may also be submitted through Metro\u2019s Customer Service Department and forwarded to the ADA Coordinator:<\/span><\/p>\n

Phone:\u00a0<\/span>314-982-1406<\/span> or 618-271-7879<\/span>, 711 for Relay<\/span>
\n<\/span><\/span>Email:\u00a0customerservice@metrostlouis.org<\/span><\/a>
\nADA Complaint Form (pdf)<\/a><\/p>\n

Within 15 calendar days after receipt of the complaint, the ADA Coordinator or designee will contact the complainant to discuss the complaint and possible resolutions.\u00a0<\/span>Within 15 days of the discussion, the ADA Coordinator or designee will respond in writing, and where appropriate, in a format accessible to the complainant.\u00a0<\/span>The response will explain the position of Metro Transit, and offer options for substantive resolution of the complaint.<\/span><\/p>\n

All written complaints received by the ADA Coordinator or her designee and responses will be retained by Metro for at least one year. A summary form of such complaints shall be kept for 5 years.<\/p>\n

Note:\u00a0<\/span>The handling and investigation of all employment related<\/b> complaints of disability discrimination, harassment, or retaliation including an applicant\u2019s need for an accommodation is the responsibility of Bi-State Development\u2019s EEO department under Title I of the ADA.<\/span><\/p>\n

\n

Equal Employment Opportunity<\/h2>\n

Bi-State Development is an equal opportunity employer.<\/p>\n

EEO Statement<\/a><\/p>\n

\n

Public Rights Under Title VI<\/h2>\n