![\"Call‑A‑Ride](\"https:\/\/www.metrostlouis.org\/wp-content\/uploads\/2023\/04\/CAR-operator-helps-passenger.jpeg\")
<\/p>\n<\/p>\n
All Metro Transit services \u2013 MetroBus<\/strong>, MetroLink <\/strong>and Metro Call‑A‑Ride<\/strong> \u2013 are accessible. At Metro, we\u2019re committed to providing high quality, accessible travel options for all of our customers, and helping you understand the best way to use these services to travel throughout the region.<\/p>\n This guide will help you choose the right service to best suit your travel needs and get you on your way!<\/p>\n <\/i> Get Printable PDF<\/a><\/p>\n Visitors from out of town, who are certified ADA Paratransit eligible by another transit provider, or provide necessary documentation of disability that prevents independent use of MetroBus and MetroLink, may qualify for visitor status and use ADA Paratransit service for up to 21 days in a calendar year. Please contact Transit Access Center at 314-982-1510 to register.<\/p>\n All MetroLink trains and MetroBus vehicles are accessible. They have priority seating and are equipped to accommodate mobility devices. For many passengers, MetroLink and MetroBus are the quickest and most direct way to complete your trip.<\/p>\n The following features are available for all passengers:<\/p>\n Do you have specific questions regarding accessibility not answered here? Call our ADA Services Department at 314-982-1510 or email us at adaservices@metrostlouis.org<\/a>.<\/strong><\/p>\n<\/section>\n The Gateway Arch in downtown St. Louis is just one of the many destinations you can easily access with MetroLink and MetroBus<\/p><\/div>\n<\/section>\n Metro offers training on MetroBus and MetroLink to individuals with disabilities. This training is your ticket to public transit freedom and independence. Our Travel Instructor or Certified Orientation & Mobility Specialist (COMS) will guide you through your options for travel and teach you necessary skills including:<\/p>\n Travel<\/strong> Training<\/strong> Will<\/strong> Help With: <\/strong><\/p>\n As an independent traveler, you will have access to more destinations in the St. Louis region. You can travel aboard an affordable vehicle at your preferred time, allowing you more independence and less reliance on family, neighbors or friends for transportation.<\/p>\n Before starting travel training, including Orientation & Mobility (O&M) training for blind participants, you will be given an individualized evaluation. Based on this evaluation, instruction will be tailored to specifically meet your skills and needs. Through one-on- one instruction with appropriately trained staff, you will learn to ride MetroBus and MetroLink. You will learn the practical skills needed to travel the Metro Transit system safely and with confidence.<\/p>\n You will practice using buses and\/or trains to locations you visit on a regular basis, until you feel confident in your ability to independently use public transit. Other skills you will learn include:<\/p>\n Whether it\u2019s one-on-one or in a group setting, you will become more informed on how to use the entire Metro Transit system. This may involve trips to the bus garage or rail station to practice. If you need to be familiarized with the Metro Transit system, travel orientation services are available to provide information regarding fares, routes and schedule reading.<\/p>\n To learn more about our travel training program or Orientation & Mobility (O&M) training, call 314-982-1510 or email TTServices@MetroStLouis.org.<\/a><\/p>\n Q) How much does travel training cost?<\/strong> Q) How long does it take to complete travel training?<\/strong> Q) Who will conduct the training?<\/strong> Q) Who is eligible for training?<\/strong> Q) Where can travel training take place?<\/strong> Q) When is travel training available?<\/strong> Q) How do I sign up?<\/strong> Q) Does everyone successfully complete travel training?<\/strong> Metro Call‑A‑Ride service is available, with advance reservations, to both the general public and to persons whose disabilities prevent them from using the accessible fixed-route transit services (MetroLink and MetroBus). You\u2019ll share your ride with other passengers in modern, wheelchair- accessible vehicles.<\/p>\n Priority reservation scheduling is provided to customers with disabilities who qualify for Americans with Disabilities Act (ADA) paratransit services.<\/p>\n Please note that while the Metro Call‑A‑Ride service is a great benefit to passengers who cannot use MetroBus and MetroLink, it is not a direct service. You will be sharing the service with other passengers. We encourage all passengers to explore the available Metro Transit options\u00a0that may provide a quicker or more direct journey.<\/strong><\/p>\n The Americans with Disabilites Act (ADA) requires that paratransit services provide eligible customers with disabilities equivalent access to areas that are served by fixed-route services during the same times that those routes are available. Fixed-route services include all regular MetroBus routes and MetroLink lines. Commuter or express routes are not included.<\/p>\n To qualify for an ADA trip, the trip must start and end within 3\/4 of a mile of fixed-route services at the time the service is operating. If there is no fixed-route service in the 3\/4 mile area, if MetroBus or MetroLink are not in operation in the 3\/4 mile area at the time of the trip, or a trip is not doable using MetroBus or MetroLink, then ADA Paratransit Services are not available.<\/p>\n Metro Call‑A‑Ride typically provides curb-to-curb service. Origin to destination service, which provides assistance from the vehicle to the first exterior door at the rider\u2019s pick up and\/or drop-off location, is available for those who qualify and request the service at the time of booking. See below for more information about origin to destination services.<\/p>\n Metro Call‑A‑Ride rates and availability differ based on customer status and location at the time of service.<\/p>\n This page answers many common questions about Metro Call‑A‑Ride service. For additional information, please call 314-982-1505<\/strong>.<\/p>\n Metro Call‑A‑Ride service is curb-to-curb in most cases. That means customers get to and from the curb at the pick-up and drop- off locations, however reasonable service modifications and origin to destination services are available.<\/p>\n Reasonable Service Modifications:<\/strong><\/p>\n Metro\u2019s policy is to provide reasonable service modifications when requested by individuals with disabilities who, without such modifications, would not be able to fully use Metro\u2019s services, programs, or activities for their intended purpose. Requests for these modifications are considered on a case-by-case basis and can be denied for one or more of the following reasons:<\/p>\n To request a reasonable modification for any of our services, please contact the Call Center Supervisor or Customer Service Coordinator at 314-982-1505.<\/strong><\/p>\n<\/section>\n Origin to destination service is available as a reasonable modification for customers who, without such assistance, are unable to access ADA paratransit service.<\/p>\n Origin to destination service means assistance from the vehicle to the first exterior door at the rider\u2019s pick up and\/or drop-off location.<\/p>\n Please be aware this type of service may not always be feasible or safe to provide. As a result, requests should be made in advance to allow Metro to assess any safety risks that could prevent us from providing these services. However, same day requests or requests to the driver while onboard may be granted on a case-by-case basis.<\/p>\n For origin to destination service, (to and from most exterior doors) riders must be ready to ride during the 30 minute window,\u00a0board the van within 5 minutes of the van\u2019s arrival, and meet the following conditions:<\/p>\n For any request to receive a reasonable service modification, including origin to destination service, the customer making the request will be notified of the decision made by Metro.<\/p>\n<\/section>\n All customers interested in receiving ADA Paratransit eligibility certification must complete an application.<\/p>\n<\/section>\n Once the completed application has been received and reviewed by ADA Services staff, an in-person functional assessment may be required. All assessments are conducted at the Metro Transit Access Center by appointment only. Please contact the ADA Services Department seven (7) days after mailing or two (2) days after faxing to schedule your assessment appointment.<\/p>\n Complimentary transportation to the assessment is available upon request. Customers who use a mobility device such as a wheelchair or scooter will need to bring the mobility device to the assessment appointment to determine if the occupied device can be accommodated on ADA Paratransit vehicles.<\/p>\n Disability alone does not determine ADA Paratransit eligibility. Your eligibility determination decision will be sent to you in writing following your assessment.<\/p>\n Applications can be obtained by contacting the ADA Services Department at 314-982-1510, Monday to Friday from 8 a.m. to 4:30 p.m., or via email at\u00a0ADAServices@MetroStLouis.org,<\/a> or on our website at MetroStLouis.org\/Accessibility<\/a><\/strong><\/p>\n<\/section>\n Metro Call‑A‑Ride services are available on a space available basis to customers who are not ADA-eligible and to ADA customers taking trips that are not ADA-eligible.<\/p>\n The reservation lines are answered every day, including holidays, 7:30 a.m. \u2013 4:30 p.m. All telephone calls are monitored for quality assurance purposes. Please listen to the pre-recorded messages, which may announce any changes.<\/p>\n Before you call, make sure you have the following information:<\/p>\n Please note: The ADA permits flexibility in scheduling to allow Metro Call‑A‑Ride\u00a0to accommodate as many customers as possible. Your trip may be scheduled up to one hour before or after the pick-up time you requested.<\/strong><\/p>\n Once your trip is scheduled, we may pick you up 15 minutes before or after your scheduled pick up time. You must be ready 15 minutes before your scheduled pick up time.<\/strong><\/p>\n To make your reservation on Metro Call‑A‑Ride, simply call 314-652-3617 or 888-652-3617. Call 711 for Relay.<\/strong><\/p>\n<\/section>\n This list of travel tips answers many common questions about Metro Call‑A‑Ride service. For additional information, please call 314-982-1505.<\/p>\n 1)<\/span>Call to make your trip reservation.\u00a0<\/strong>If you are an ADA-eligible customer, you can schedule your trip the day before or up to three (3) days in advance.<\/p>\n On Fridays, you can schedule your trips up to five (5) days in advance. To make your reservation, call 314-652-3617 or 888-652-3617. Call 711 for Relay.<\/p>\n The reservation phone lines are open daily 7:30 a.m. \u2013 4:30 p.m. Please schedule your trip as early as possible to have the best chance of securing your desired pick-up time.<\/p>\n 2)<\/span>Cancel early if you are unable to keep your reservation\u00a0<\/strong>so we can adjust our schedules and make room for other customers.<\/p>\n Please call as early as possible. Rides cancelled with less than a two hour notice, will result in a no-show infraction. Remember to cancel both the \u201cgo\u201d trip and the \u201creturn\u201d trip when needed, as they are two separate trips.<\/p>\n Repeated late cancellations or no-show infractions may result in a suspension of your riding privileges. For additional information, please contact our Customer Service Coordinator at 314-982-1505.<\/p>\n 3)<\/span>Call the Cancellation and Inquiry line if you need to cancel a trip.<\/strong> Call 314-289-5230,<\/strong> available every day, 24 hours a day.<\/p>\n 4)<\/span>Call in advance if you need to change any part of your trip reservation.\u00a0<\/strong>For example, if you scheduled a ride to the doctor, you cannot wait until the driver comes to pick you up to request a ride to the grocery store instead.<\/p>\n Trip changes cannot be made on short notice because it would require a completely new schedule.<\/strong><\/p>\n You need to call at least a day before the scheduled trip to request a change.<\/p>\n 5)<\/span>Approximate pick-up times for your trips are given to you at the time you make your reservation.<\/strong><\/p>\n The driver may arrive up to 15 minutes before or after your approximate pick-up time. You must be ready to ride when the driver arrives.<\/strong><\/p>\n Even if the driver arrives in the early window (15 minutes before the approximate pick-up time), the driver will only wait five minutes before leaving, as other passengers may be waiting on the van.<\/p>\n If you think you have missed your van or want to check on your trip, call our Cancellation and Inquiry line at 314-289-5230 and we will be happy to check on your trip for you.<\/strong><\/p>\n Please note: if you have missed your van, it may not be possible to schedule another trip. That is why it is very important to make sure you are ready to ride 15 minutes before and after your scheduled pick-up time.<\/p>\n 6)<\/span>Exact fare is required to board the van,\u00a0<\/strong>so remember to have the correct change for your Metro Call‑A‑Ride fare. Drivers do not carry money or make change and cannot accept tips.<\/p>\n 7)<\/span>Curb-to-curb service is provided on all Metro Call‑A‑Ride vans\u00a0<\/strong>for your convenience. Origin to destination service is available for those who qualify and request the service at the time of booking. For additional assistance, ADA-eligible customers may bring along an attendant at no additional charge.<\/p>\n 8)<\/span>Pick-up and drop-off locations are designated at large complexes,\u00a0<\/strong>including colleges, shopping centers and medical facilities. If one of these locations does not meet your needs, you may request an alternate pick-up or drop-off location when making your trip request. If upon arriving at your destination you learn that you need to adjust your return pick-up location, please have the driver notify dispatch so that we can easily locate you when we return.<\/p>\n 9)<\/span>We carry many people to shopping centers and grocery stores.\u00a0<\/strong>To ensure that we have enough room for everyone on the van, we ask that you limit the number of packages to the amount that you can manage without displacing other passengers.<\/p>\n 10)<\/span>Metro Call‑A‑Ride is able to accommodate portable oxygen tanks and respirators.<\/strong> The driver will assist you in securing this equipment.<\/p>\n 11)<\/span>We welcome service animals, <\/strong>which include dogs and other animals trained to work or perform tasks for passengers.<\/p>\n Remember:<\/strong><\/p>\n To make your reservation call 314-652-3617 or 888-652-3617.<\/p>\n To cancel a trip reservation or check on your trip call 314-289-5230.<\/p>\n<\/section>\n MetroBus<\/strong> \u2013 serving stops in Missouri and Illinois. All buses are equipped with lifts or ramps and offer priority seating<\/p>\n<\/section>\n MetroLink <\/strong>\u2013 38 stations, over 46 miles of rail, and all trains and platforms are ADA accessible<\/p>\n<\/section>\n Metro Call‑A‑Ride<\/strong> \u2013 all vans are wheelchair lift- or ramp-equipped, and priority reservation scheduling is provided for passengers taking ADA-eligible trips<\/p>\n Q)<\/strong> Who can use Metro Call‑A‑Ride? Q)<\/strong> How much does the Metro Call‑A‑Ride ADA Paratransit Service cost? (a) any personal conditions of ADA eligibility are in effect on the day of service and Q)<\/strong> Can someone ride with me if I need assistance? Q)<\/strong> What if someone just wants\u00a0<\/strong>to come with me? Q)<\/strong> When planning my Metro Call‑A‑Ride trips, how much travel time should I allow? Q)<\/strong> For what type of trips can I use Metro Call‑A‑Ride? Q)<\/strong> When and where is Metro Call‑A‑Ride ADA Paratransit Service available? Q)<\/strong> Is Metro Call‑A‑Ride available only to customers with disabilities? Effective Communication: <\/strong>Metro Transit will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in Metro Transit\u2019s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.<\/p>\n Modifications to Policies and Procedures: <\/strong>Metro Transit will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, if a passenger cannot reach or insert a fare into the farebox, the operator may handle the fare, so long as the operator is not required to reach into pockets or backpacks to retrieve the fare. Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of Metro Transit, should, as soon as possible, but, when feasible, no later than 48 hours before the scheduled event, contact:<\/p>\n<\/section>\n Amy Parker, ADA Coordinator <\/strong> The ADA does not require Metro Transit to take any action that would fundamentally alter the nature of its program or services, or impose an undue financial or administrative burden.<\/p>\n Complaints that a program, service, or activity of Metro Transit is not accessible to persons with disabilities should be directed to Amy Parker, ADA Coordinator.<\/p>\n Metro Transit will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids\/services or reasonable modifications of policies or practices.<\/p>\n Metro has designated the ADA Coordinator as the person to coordinate its ADA compliance efforts. ADA complaints should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request. Complaints may be submitted directly to:<\/p>\n Amy Parker, ADA Coordinator <\/strong> Complaints may also be submitted through Metro\u2019s Customer Service Department and forwarded to the ADA Coordinator:<\/p>\n Phone: 314-982-1406 or 618-271-7879, 711 for Relay You may include this information in a letter, email or fax, or access an accessible PDF form at MetroStLouis.org\/adacomment<\/a>.<\/p>\n Within 15 calendar days after receipt of the complaint, the ADA Coordinator or designee will contact the complainant to discuss the complaint and possible resolutions. Within 15 days of the discussion, the ADA Coordinator or designee will respond in writing, and where appropriate, in a format accessible to the complainant. The response will explain the position of Metro Transit and offer options for substantive resolution of the complaint.<\/p>\n Bi-State Development d\/b\/a Metro Transit is committed to providing you with safe and reliable transportation services and we want your feedback regarding your experience as our customer with a disability. Please use the form on the following page for suggestions, compliments, and complaints. You may also contact the ADA Coordinator directly by phone at 314-982-1525, 711 for Relay; by email at ADACoordinator@MetroStLouis.org<\/a>; or by mail at 211 N. Broadway, Suite 700 \u2013 Mail Stop 400, St. Louis, MO 63102-2759. Please make sure to provide your contact information in order to receive a response.<\/p>\n Public Rights Under Title VI. <\/strong>For more information on Bi-State Development\u2019s Civil Rights program, and the procedures to file a complaint, contact 314-335-3509; EEOCivilRights@bistatedev.org<\/a>; or visit our administrative office at 211 N. Broadway, St. Louis, MO 63102.<\/p>\n<\/section>\n Main Switchboard <\/strong> Transit Information<\/strong> Customer Service<\/strong>WHAT\u2019S INSIDE<\/h3>\n
\n
\n
\nADA PARATRANSIT FOR VISITORS<\/h3>\n
\nMETROLINK AND METROBUS<\/h3>\n
\n
\nADVANTAGES TO USING METROBUS AND METROLINK<\/h3>\n
\n
![\"Aerial](\"https:\/\/www.metrostlouis.org\/wp-content\/uploads\/2021\/03\/MetroBus-2020-34-300x169.jpg\")
\nTRAVEL TRAINING<\/h3>\n
\n
\n
\nBENEFITS OF TRAVEL TRAINING<\/h3>\n
\nTRAVEL TRAINING: INDIVIDUALIZED INSTRUCTION<\/h3>\n
\n
![\"One-On-One](\"https:\/\/www.metrostlouis.org\/wp-content\/uploads\/2018\/06\/One-On-One-Training-ADA.png\")
\n<\/section>\n
\nTRAVEL TRAINING: TRAVEL ORIENTATION SERVICES<\/h3>\n
\nTRAVEL TRAINING: OUTCOMES OF SUCCESSFUL TRAINING<\/h3>\n
\n
\nTRAVEL TRAINING:\u00a0FREQUENTLY ASKED QUESTIONS<\/h3>\n
\nA) Travel training is provided at no cost during the training<\/p>\n
\nA) Travel training is a gradual process with milestones achieved along the way. The trainer, together with the participant, will determine the length and amount of training needed.<\/p>\n
\nA) A qualified Travel Trainer or Certified Orientation &\u00a0Mobility Specialist (COMS) will conduct training. They are knowledgeable of the fixed- route system and transportation accessibility.<\/p>\n
\nA) Individuals with a disability and\/ or who are 65-plus years\u00a0of age who would like to learn how to ride MetroBus or MetroLink are eligible for training.<\/p>\n
\nA) Travel training is available to any destination that is within Louis City and St. Louis County in Missouri, and St. Clair County in Illinois.<\/p>\n
\nA) This program is offered year-round. Travel trainers and participants determine mutually agreed upon dates and times.<\/p>\n
\nA) Contact Metro Transit Travel Training,\u00a0211 N Broadway, St. Louis, MO 63102; 314 -982-1510;\u00a0TTServices@MetroStLouis.org<\/a><\/p>\n
\nA) Successful travel training completion is determined on a case-by-case The trainer will share progress made and if additional travel training may be a possibility.<\/p>\n<\/section>\n
\nMETRO CALL-A-RIDE<\/h3>\n
![\"A](\"https:\/\/www.metrostlouis.org\/wp-content\/uploads\/2025\/12\/C-A-R-17-e1614980934592.jpg\")
\n<\/section>\n
\nFOR INDIVIDUALS WHO MAY NEED MORE ASSISTANCE<\/h3>\n
\n
\nOrigin to Destination Service<\/h3>\n
\n
\nADA ELIGIBILITY<\/h3>\n
\n
\nNON-ADA TRAVEL ON METRO CALL-A-RIDE<\/h3>\n
\n
![\"A](\"https:\/\/www.metrostlouis.org\/wp-content\/uploads\/2025\/12\/C-A-R-03.jpg\")
\n<\/section>\n
\nRESERVATIONS<\/h3>\n
\n
\nTIPS FOR MAKING THE BEST USE OF METRO CALL-A-RIDE SERVICES<\/h3>\n
\nYOU HAVE CHOICES<\/h3>\n
![\"MetroBus](\"https:\/\/www.metrostlouis.org\/wp-content\/uploads\/2021\/03\/HGD-4420-Edited-300x186.jpg\")
<\/p>\n![\"MetroLink](\"https:\/\/www.metrostlouis.org\/wp-content\/uploads\/2021\/03\/metrolink-passenger-in-wheelchair-300x200.jpg\")
<\/p>\n<\/p>\n
\n<\/section>\nFREQUENTLY ASKED QUESTIONS ABOUT METRO CALL-A-RIDE<\/h3>\n
\n<\/strong>A)\u00a0While Metro Call‑A‑Ride is available to any customer, priority is given to eligible customers with disabilities who functionally cannot use available MetroBus\/MetroLink services in St. Louis City or St. Louis County.<\/p>\n
\n<\/strong>A)\u00a0ADA fares are twice the cost of the regular full fare on fixed-route services. ADA fares are only available when:<\/p>\n
\n(b) the trip starts and ends within 3\/4 miles of available regular fixed-route service or MetroLink station.<\/p>\n
\n<\/strong>A) One Personal Care Attendant providing assistance to an ADA-eligible customer may ride at no charge to and from the same origins and destinations as the customer taking an ADA-eligible trip.<\/p>\n
\n<\/strong>A) At least one companion may ride with the ADA-eligible customer at the same rate as the customer. Additional companions may ride on a space available basis, but all companions must pay the same fare as the customer.
\nRates for other passengers and\/or other trips vary. Please call 314-652-3617 to check rates.<\/em><\/p>\n
\n<\/strong>A) This service is shared with other riders, which means your trip may not be direct. To accommodate as many riders as possible, your trip may be grouped with others who will be picked up and\/or dropped off during your ride. However, the length of trips for ADA- eligible customers and\/or trips should be similar to the fixed- route equivalent.<\/p>\n
\n<\/strong>A) The Metro Call‑A‑Ride service is available for any type of trip you wish to take, from going to work or medical appointments, to shopping or entertainment.<\/p>\n
\n<\/strong>A) Metro Call‑A‑Ride ADA Paratransit Services are available for locations that are within 3\/4 of a mile of a MetroBus route or MetroLink station at the time the bus\/train is running. If a bus or train is not running in an area, or the trip is not available on a fixed-route, then Metro Call‑A‑Ride ADA Paratransit Services are not required. These trips are limited and subject to higher fares.<\/p>\n
\n<\/strong>A) The service is available for any customer, however priority is provided for ADA- eligible customers taking ADA-eligible trips.<\/p>\n<\/section>\n
\nEFFECTIVE COMMUNICATION AND REASONABLE MODIFICATIONS TO POLICIES AND PROCEDURES<\/h3>\n
\n211 N Broadway<\/strong>
\nSuite 700, Mail Stop 400
\nSt. Louis, MO 63102-2759
\nEmail: ADACoordinator@MetroStLouis.org<\/a> <\/strong>
\nPhone: (314) 982-1525, call 711 for Relay<\/strong><\/p>\n
\nTransit Agency Complaints, Comments and Concerns<\/h3>\n
\n211 N Broadway<\/strong>
\nSuite 700, Mail Stop 400
\nSt. Louis, MO 63102-2759
\nEmail: ADACoordinator@MetroStLouis.org<\/a> <\/strong>
\nPhone: (314) 982-1525, call 711 for Relay<\/strong><\/p>\n
\nEmail: CustomerService@MetroStLouis.org<\/a><\/p>\n
\nCONTACT INFORMATION<\/h3>\n
\n314-982-1400
\nMonday \u2013 Friday, 8 a.m. \u2013 5 p.m.<\/p>\n
\n314-231-2345 or 618-271-2345
\n314-207-9786 (text)
\nTransitInformation@MetroStLouis.org<\/a>
\nTransit Information representatives can help you plan your trip on Metro and provide information on schedule times, transfers, and walking directions. Transit Information is available Monday \u2013 Friday, 7 a.m. \u2013 6 p.m.<\/p>\n
\n314-982-1406 or 618-271-7879
\n314-207-9786 (text)
\nCustomerService@MetroStLouis.org<\/a>
\nA Service Analyst will investigate any service matter or concern you have, and will record all of your comments or feedback about Metro Transit service. Customer Service is available Monday \u2013 Friday, 7 a.m. \u2013 6 p.m.<\/p>\n